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ÉTS - École de technologie supérieure

Elevator malfunction

Follow these instructions if you are trapped inside an elevator or if you witness someone in this situation.

If you are trapped inside an elevator

  • Do not attempt to open the doors yourself;
  • Remain calm and press the call button located inside the cabin. This will put you in direct communication with Security;
  • If the call button does not work, use your cellular phone to call 514-396-8900. You will be transferred to Security;
  • The elevator company will be contacted immediately to free you;
  • In case of sickness, inform the Security Officer immediately, and they will contact Emergency Services.

If you witness someone trapped inside an elevator

  • Do not attempt to save them by opening the door;
  • Reassure them, and inform them that help is on the way;
  • Ask if anyone is injured or requires emergency assistance (e.g.: claustrophobic), and ask how many people are trapped inside the elevator;
  • Contact the Security Office at extension 55 (internal system) or 514-396-8900;
  • Remain on the scene until help arrives, and continue to reassure those trapped inside;
  • If someone’s condition worsens, call 911 immediately.