Software maintenance research projects
Most IT budgets are typically spent on software maintenance. Unfortunately, few managers are concerned about this area, which they do not consider to be promising enough to contribute to their growth. Since 1995, our research has been focused on increasing awareness of best practices in software maintenance and development.
Read the study on the evolution of software maintenance maturity within a company in project mode ("Évolution de la maturité du processus de maintenance du logiciel dans une organisation en mode projet", in French).
Refer to our publications to find out more.
Assess your software maintenance organizational model
This maintenance issue aims to assess the strengths and weaknesses of the organizational model (developers and maintainers together, developers and maintainers separately, or outsourcing) and to specify the pros and cons of each approach. Once the approach has been reviewed, the processes and tools relevant to each model are specified.
See sample reports (in French):
Assess the quality of your software and draw up a reworking strategy
It is known that maintenance degrades the quality of software if performed without a specific strategy. This maintenance-related issue is designed to assess the quality of your software using tools, in order to draw conclusions that guide future maintenance and the progressive improvement of software quality.
See sample reports (in French):
- Analyse de la maintenabilité d'un projet
- Analyse de la maintenabilité d'un logiciel à l'aide d'un logiciel d'évaluation de la qualité
- Analyse de la maintenabilité d'un projet
- Projet de session
Your service agreement
A service agreement is an important tool for sound maintenance services management. In what state is your portfolio of software maintained and supported? Reviewing and implementing a service agreement can be a very effective solution to justify and better manage client budgets in a proactive manner.
See sample reports:
- L'entente de niveau de services : étude de l'entente d'une organisation et propositions d'amélioration (in French)
- Software Maintenance in a Service Level Agreement: Controlling the Customers Expectations
Measure maintenance productivity
Are you looking to measure your maintenance team’s productivity? It can be done. To do so, you need to be aware of the prerequisites, measure, compare yourself internally and, lastly, compare yourself with other similar organizations. This benchmarking process will also enable you to implement a professional estimation process (in French).
Support software for assessing maintenance process maturity
The purpose of this software is to develop support software for assessing maintenance process maturity (S3MAssess). An assessment of maintenance process maturity enables strengths and weaknesses to be identified and thus establish an improvement plan, an example of which can be found here.
Software maintenance expert system
This software is designed to help software maintenance stakeholders by providing solutions to the various issues they face (S3MDSS). They can thus be guided to potential solutions regarding their legacy software (detailed report on S3MDSS, in French).
Ensure SOX compliance for software maintenance
What practices should be put in place to ensure that software maintenance activities comply with the Sarbanes-Oxley Act (SOX) (Bill C-198 in Canada)?
See examples: