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Technological Support

The Information Technology (STI) department supports the ÉTS community in terms of technology. Do you have problems with Cheminot, your email or
Wi-Fi? He can help you!

Here's how.

Two people studying at a table

Technology Resources

The Information Technology department can help you with:

  • applications, software and licenses;
  • ChemiNot;
  • e-mail;
  • computer hardware (only if it belongs to ÉTS);
  • multimedia (multimedia services and events, videoconferencing and Web meetings);
  • collaboration platforms;
  • networking (VPN, Wi-Fi and Eduroam);
  • security, accounts and access;
  • websites;
  • data storage;
  • telephony.

Visit to learn about all the services offered.

A student in a classroom full of computers

To Report an Incident or Obtain Service

Visit the GUS portal. There you will find the information you need to make a service call.

It is important to provide the following information:

  • The room number and your telephone extension, if applicable;
  • The name and number of the computer (or the equipment) if it is a device that belongs to ÉTS;
  • Any details that will accelerate the processing of your request (screen shot, error messages, etc.).
A men and a women looking at a computer.

Mandatory portable computers

Beginning with the Fall 2022 session, students at ÉTS must have a portable computer in order to participate in the full range of teaching and evaluation activities.

Technical specifications

Technology is continually evolving, so ÉTS is updating its required technical specifications, which have been established to enable students to equip themselves with a portable computer that is adequate for proper use in class (for courses that do not require specialized equipment, like a GPU) and for successfully completing the majority of lab activities during their undergraduate programs (four years).

Students who already have a portable computer are not required to change it. It is recommended that they wait until they better understand the requirements of their specific educational path before investing in a more powerful computer.

  • Processor: Intel Core i7 (or Ryzen 7 or M1) with Virtualization Technology
    • 4 Core minimum, 6 recommended; preferably recent generation (10 or higher for Intel);
    • Without the i7’s Virtualization Technology, the use of Virtual Machine may be slower;
    • Some versions of Intel Core i5 processors also feature Virtualization Technology, but this is sometimes difficult to determine.
  • Memory: Minimum 8 GB RAM, 16 GB recommended;
  • Screen: HD (15-inch format recommended for user comfort);
  • Disk space: Minimum 512 GB SSD, 1 TB recommended;
  • Network: WiFi 5; USB-Ethernet 10/100/1000BASE-T Gigabit adaptor recommended
    • Ethernet cables significantly reduce download times for large files (e.g.: VM files).
  • Integrated video card
    • A dedicated GPU is useful for those who wish to take ML or video game courses.
  • Integrated camera and microphone;
  • Battery: 8-hour battery life recommended (to avoid having to carry a power pack);
  • Operating system: Windows 10 (possibly in VM)
    • Some applications are only available in Windows, so having this operating system, at least in VM, may be important;
    • Please note that we have not received confirmation that all of the required software is supported for Mac operating systems.
  • Other: Thunderbolt 3 port recommended (to connect an external GPU, if needed).