Anyone can consult the HPRO, in strict confidence and without obligation, for advice or for information concerning the available avenues of recourse.
More specifically, the HPRO offers the following services:
Coaching involves helping a person to achieve an objective or resolve a problem. People require support when they experience, witness or are informed of a situation involving conflict, violence or harassment. Many people feel powerless, and do not know how to manage the situation.
Intervention by an advisor
With a view to bringing an end to a situation of incivility, violence or harassment, it may be necessary for an advisor to intervene directly with individuals who are named in a report. The advisor will then inform the named individual or individuals with respect to expected behaviour in connection with the policies and Code of Conduct in effect at ÉTS.
Assistance and accommodation
Assistance involves providing a person with support by helping them through the process leading to the resolution of a problem. Assistance may be required if the situation they are experiencing is particularly difficult, or if the person requires the physical presence of someone at their side during certain meetings.
The goal of accommodation is to ensure the security and the physical and psychological integrity of those who request the services of the HPRO, and to allow for the normal performance of activities related to studying and working. To accomplish this, the HPRO calls upon people who are in a position to facilitate and implement the required accommodation measures.
In the case of a management intervention, the advisor contacts the manager (of a service, department or association) in order for that individual to intervene with a view to preventing or bringing an end to a problem situation. The advisor provides the manager with the support required to effectively intervene in the situation.
Problem solving is the preferred approach at the HPRO. This approach involves a voluntary process among the individuals involved with a view to finding solutions to the problems that have been identified. The focus is on identifying solutions rather than assigning guilt. The process leads to an agreement governing acceptable interactions that is approved by both parties. The HPRO monitors compliance with the agreement over the following weeks or months.