Medical emergency

If a person’s life is in danger, call 911.

Prioritize your safety

• Evaluate your environment and the security of the area before trying to help.

If the person is conscious, ask for the following information:

• Their name;
• Details concerning the incident;
• Details concerning their injuries;
• Questions about their allergies and health problems;
• Contact Security at extension 55 (internal telephone system);
• Do not approach the victim if the dispatcher advises you not to;
• Administer first aid if you have received the proper training, and wait for a Security Officer to arrive;
• Keep people away from the victim to give them space and facilitate the work of emergency workers;
• Do not move the victim unless the situation represents a danger to them;
• Do not give the victim anything to eat or drink, even if they request it;
• Remain in contact with Security if possible;
• If the victim’s condition worsens, call 911.

When a Security Officer arrives

• A Security Officer will travel to the location that you have indicated to take charge of the situation;
• Remain on site to assist the Security Officer and provide information concerning the victim.