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Practical guide to living in ÉTS Residences

Security recommandations

  • Do not open the building entrance door for anyone who does not have an access card.
  • Always lock your doors, even if you are only leaving for 5 minutes.
  • Always verify that you have your room key with you before closing your door.
  • Report anyone you see hanging around the residences who does not belong there.

Outside of the Residence Administration Office business hours, contact the Prevention and Safety Office to quickly report any problem that requires immediate attention, such as water damage, the smell of smoke or the presence of a suspicious individual.

Paying rent

Paying rent

According to law, you must pay your rent on the 1st day of each month. For administrative purposes, we accept payment up to the 5th day of each month.

Access your Rentcafé account using the Resident Services Portal.

If you have a Canadian bank account, you can transfer funds from account to account and opt for automatic payments, at no extra charge.

Other accepted methods of payment include checks, postdated checks, cash or debit card at the Residence Administration Office. Please note that the platform applies a fee of 1.75% of the transaction total for credit card payments, and 0.75% for debit card payments.

You can access your Rentcafé account at any time.

Equipment and services

Equipment and services

All residents have unlimited Internet access.

Use an RJ-45 type network cable to connect your computer to the network via the network jack (green).

If you experience problems with your connection or speed, please contact our supplier directly: Fibrenoire (Vidéotron) at 514-370-2605.

You must equip yourself with a router to take advantage of Wi-Fi in your room. You can find a router at the ÉTS Coop, or at Bureau en Gros, Best Buy, Amazon, etc.


  • Residence 3: 3rd floor for Phases 3 and 4
  • Residences 1 and 2: Ground floor in each building

You must obtain a Sparkle laundry card, which you can purchase and refill in the laundry area in Residences 1 and 3.

You should use a small amount (10 ml) of HE (high-efficiency) liquid laundry detergent for each wash cycle.

Important: Do not use laundry beads, because they block the hoses.

All rooms are furnished and non-smoking. We supply the basic furniture, namely a bed, dresser, night table, desk and chair, refrigerator, stove, kitchen table and chairs, sofa and coffee table.

If you would like to use your own furniture, you have two options:

  • Keep the furniture supplied by ÉTS in your apartment, or;
  • Rent a storage space (by the session).

In all cases, you must replace the original furniture, fully assembled, in your room or apartment upon your departure.

Bed sheets, pillow cases, blankets, cookware, utensils, dishes, microwave oven, cleaning products, broom and waste bins (except for recycling) are not supplied for residences. 

Where to find furnishings and supplies nearby

  • Home furnishings: Winners, Dollarama, Métro
  • Groceries: Métro, Adonis, Couche-Tard, Jean Coutu
  • Pharmacies: Jean Coutu, Proxim

Second-hand goods

  • Facebook Groupe: Vivre ensemble en résidences ÉTS
  • Second-hand store: ARTÉ, 290 rue Murray

You can borrow a mop, vacuum cleaner, iron and ironing board, steam cleaner, light bulbs, shower curtain, toilet plunger.

Where: Residence Administration Office

Borrowed items must be returned within three hours.

Bicycle parking spaces are available in the basement of Residences 3 and 4, and in the basement of the building beside Residences 1 and 2.

You must obtain an identification sticker for your bicycle from the Residence Administration Office.

It is recommended that you secure your bicycle with a lock at all times.


  • Residences 3 and 4: 3rd floor of Residence 3
  • Residences 1 and 2: Ground floor in each building

Open from 9:00 a.m. to 11:00 p.m. No reservation required.

Playing field
Accessible from 10:00 a.m. to 11:00 p.m. No reservation required.

Please note that only residents and their guests are permitted to use the Community Room and playing field for the residences.




  • Posters attached with reusable adhesive putty
  • Self-adhesive decorations

Not permitted:

  • Painting of walls
  • Making holes

The apartment must be returned to its original conditions upon your departure.

If your apartment needs to be repainted, you can place a Service Call at any time.

Please note that exposed concrete walls and ceilings represent an architectural design, and therefore, are not painted.

Defective light bulbs and neon lights:

  • Bring the defective bulb to the Residence Administration Office, and you will be given a new one. It is recommended that you trip the breaker for the lamp before removing or inserting a bulb.

Bathroom outlet:

  • If you find that there is no electricity in the outlet in the bathroom, press the reset button (only for apartments in Residence 4).

For any other problems, please contact the Residence Administration Office without delay!

If you find that your sink is not draining quickly, contact us immediately:

  • Come to the Residence Administration Office;
  • Fill out a repair request via Service Call.

You can contact ÉTS Security at any time outside of the Residence Administration Office business hours.

Don’t wait for the problem to become serious!

If you find that the toilette is having trouble evacuating toilet paper after flushing, and the water level remains high, follow these instructions:

  • Close the valve located beside the toilet;
  • Inform the Residence Administration Office, either in person, by e-mail, by telephone or via Service Call.

Be sure to place your shower curtain inside the tub when taking a shower. An accumulation of water on the floor can cause damage.

Clean the drain regularly by removing any hair that may hinder the draining of the water.

Shower door (glass): To facilitate maintenance, use a shower squeegee on a regular basis.

All stoves are equipped with fire-safe heating coils.

They may take a little longer to heat up, but that is normal. Be sure to use perfectly flat cookware to optimize the exchange of heat.

Oven maintenance
in order to avoid the accumulation of grease inside the oven and facilitate maintenance, use a baking dish instead of placing your food directly on the rack.

Clean your oven regularly with an oven cleaner like Easy Off.

Pour éviter les refoulements d’eau, placez toujours le filtre au fond de l’évier.

Do not pour cooking oil or grease down the sink, because it blocks the pipes. Instead, use a paper towel to absorb it and throw it in the garbage.

If you find that the water is not draining properly, contact us without delay.

Where should I put waste materials?

  • Residences 1 and 2: At the entrance at 301 rue Peel and 1045 rue Ottawa, behind the elevators on the ground floor;
  • Residence 3: In the first basement level;
  • Residence 4: In the basement of the building, accessible via elevator 3 (355 rue de the Montagne)

Examples of recyclable materials

Paper and cardboard

  • Newspapers, circulars, catalogues, periodicals and magazines
  • Sheets of paper (even with staples), envelopes and paper bags
  • Bags of shredded paper, tied closed
  • Cardboard rolls
  • Cardboard boxes
  • Egg cartons
  • Books and bound documents
  • Cardboard milk and juice containers
  • Tetra Pak type ascetic containers


  • Plastic containers and wrapping from food products (water or juice bottles, peanut butter, ice cream or mayonnaise jars, etc.);
  • Plastic containers from cleaning products (laundry detergent, bleach, disinfectant, etc.);
  • Plastic containers from beauty and personal hygiene products (with recycling code);
  • Transparent egg containers;
  • Containers for “ready-to-eat” foods (except plastic no 6 and those without a recycling code).
  • Plastic wrapping bags and film (keep soft plastics together, put bags in a bag)


  • Wine, juice and sparkling water bottles;
  • Oil and vinegar bottles;
  • Jars for food and other products (pickles, salsa, sauce, etc.).


  • Food cans
  • Aluminium bottles and cans
  • Aluminium foil, dishes and containers
  • Covers and lids

Learn more about what to put in the recycling bin.

Final waste is residue that cannot be reused, recycled or composted.

Household waste must be placed in plastic bags and disposed of in the following locations:

  • Residences 1 and 2: At the entrance at 311 rue Peel and 1055 rue Ottawa, in the bins behind the elevators on the ground floor;
  • Residence 3: In the garbage chute on each floor, with the exception of cardboard or containers that can block the chute;
  • Residence 4: At the left-side entrance at 400 rue Eleanor, Room 135.

Examples of final waste:

  • Light bulbs
  • Ceramics, dishes, mirrors, etc.
  • Waxed paper
  • Corks
  • Disposable diapers
  • Plastic film (Saran Wrap, etc.)
  • Cigarette packages
  • Styrofoam (expanded polystyrene)
  • Plastic no 6
  • Miscellaneous wrappings, chip bags, etc.

Learn more about managing waste materials.



Services for students

Other resources

  • Individual counselling
  • Workshops and webinars
  • Time management, preparing for exams, etc.

  • Psychosocial consultation
  • Confidential and free service
  • Emergency appointment
  • Outreach Worker
  • Workshops and webinars
  • Podcasts  

  • Accommodation
  • Specialized services
  • Individual counselling

  • 1 credit course
  • Learning strategies
  • Physical activity
  • Technological tools
  • Registration via Cheminot

  • Assistance with applications for loans and scholarships
  • Financial health consultation
  • Food bank

  • Writing support (French and English)
  • Coop work-term reports, theses, dissertations, articles, etc.
  • Workshops and webinars

  • Mentoring for international students
  • Possibility of becoming a mentor
  • Social activities

  • Peer tutoring
  • Free service
  • All Course Codes available
  • Possibility of becoming a tutor