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I have been told something in confidence

Show empathy.

  • Be welcoming and listen without judgement.
  • Take what you are being told seriously.
  • Encourage the person to express their needs by asking what they want to do about the situation and how you can help.
  • Encourage the person to contact the HPRO or Security, if necessary.
  • Offer to accompany them.

As a person who has been told something in confidence, you can consult with the HPRO for confidential advice.